Job Description

Our world is changing fast. A1 Makedonija is a company that is making the digital transformation happen. With 1.000 passionate experts in our footprint, we are a driver of change and an enabler for more than a million of people to enjoy it. Join us and bring your individual talent to our team. Shape the experience YOU want to live. #MakeItHappen.

Job Purpose

The aim of A1 Makedonija is connecting people, places and things, providing solutions that enrich life in the digital age and delivering a total customer experience. Main responsibility of the Fixed Access Network Operations team is delivering premium customer experience on field. As a Senior Field Technician, you play an important role in achieving our mission: Empowering Digital Life.

What you do

  • Installation of new services (fiber, docsys, lan)
  • Trouble ticket resolution (fiber, docsys, lan)
  • Provide service and customer support during field visits
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Coaching and mentoring diverse team of technicians

What you offer

  • Build positive relationships with customers
  • Follow all company’s filed procedures and protocols
  • Familiarity with tools and applications
  • Valid driver’s license, category B
  • Operate vehicle in a safely manner and use field automation systems
  • Ability to work self-managed as well as part of the team

What makes you unique

  • Self – Starter
  • Proven field service experience
  • Ability to quickly learn and have interest in digital technologies
  • Ability to troubleshoot, test, repair and service technical equipment
  • Familiarity with mobile tools and applications
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Premium customer care

What we offer

We build on our expertise with constant learning, offer an open environment for every individual, and provide flexible working time and bonus rewarding model. We invite you to join us in this new world of work.
 
“Curious? Let’s turn visions into realities, together! Let’s make it happen!

Applying for: Senior Field Technician Shtip

        Please click the white “Apply” button at the beginning of the job announcement to submit a cover letter and resume by 31.12.2020.
 

A1 is a telecommunication company focused on developing and offering convergent and sophisticated digital solutions meeting all communication needs of residential and business customers, and the communication needs of every modern family as well.

  • Седиште
    Скопје
  • Локација
    Плоштад Пресвета Богородица 1, 1000 Скопје
  • Категорија / Индустрија / Сектор
    Телекомуникации
  • Големина
    1000 вработени


Explore a career at
A1 Makedonija

At A1 Makedonija, we create new solutions, try out new things and make things happen.We are a diverse team of talented individuals who are full of life, reliable, attentive and forward looking. Together we build a great brand by delivering premium customer experience and digital life for everyone.Our common purpose, strategy and culture follows our “Reason Why”:

Empowering digital life. Our culture is driven by trust, teamwork and an agile way of working within an international background.Our experts are open to new ideas and think in new dimensions – including actively breaking old routines, showing entrepreneurial spirit and taking personal responsibility for professional growth and career opportunities.

We support cross-divisional and cross-country collaboration and we are encouraged to work within international project groups across our company.

We believe it lies within our power and responsibility to shape a better future through technology for our customers. With openness, curiosity and creativity we turn visions into reality.

Together.

How? Through the dedication, experience and innovation of our teams. Ideas, results and mutual respect are what matters to us, not hierarchies. Reason should have the final say and not status.

We are shaping digitalization. Are you in?

Who are we? Only the ones to drive digitalization further in order to enrich the life of our customers. We put all our power in making their life a little easier, more enjoyable and more productive. And that makes working here more than just a job!

What guides us every day


We believe in our people, because they are the heart of our company. In trust, which governs everything we do. As well as in agility, which keeps us on our toes. Our success is to empower a „can-do“ attitude and never stop till we become our personal best. It is within our power and responsibility to make the things we want to happen actually happen – as One Company.

 

Enjoy the benefits of being with A1 Makedonija


Are we the perfect match?

Would you like to dive into this new digital world of ours as a marketing automation expert? Or maybe be an agile master, supporting whole teams on their way to success? Or does finding what’s best for your customer as a shop consultant sound more interesting? What about getting first work experience as an apprentice or graduate? All of this is possible and more at A1.

 

A1 is a telecommunication company focused on developing and offering convergent and sophisticated digital solutions meeting all communication needs of residential and business customers, and the communication needs of every modern family as well.

By providing technology and services adapted to the habits and the needs of the modern age, A1 is constantly encouraging its customers to enjoy new experiences and to discover new worlds filled with even more information, fun and friends.

With the motto “Each world of yours”, the intention of A1 is to become a leader in the digital world for all of its users, developing and offering the latest advanced digital experiences and tools, ensuring simpler everyday life, higher productivity and connectivity. A1 is atenttive in analyzing the communication needs of its users in order to offer the best services to meet such needs. A1 is forward looking and relies on its technology to seek and find new opportunities aimed at improving everyday lives of customers. We always strive towards offering new and fresh ideas, as our brand is full of life, with a positive and optimistic outlook and always open to new ways of thinking. A1 never breaks its promises, so our customers can rely on us at all times, because we are a company people can always trust.

A1 Makedonija is a member of the A1 Telekom Austria Group, a leading provider of communication and digital solutions in Central and Eastern Europe, operating in seven countries and providing services to around 24 million customers.

More than 1.000 employees working under the A1 brand are constantly dedicated to providing the best user experience to more than 1.200.000 customers.

The A1 way.
We make it happen!

How? Through the dedication, experience and innovation of our teams. Ideas, results and mutual respect are what matters to us, not hierarchies. Reason should have the final say and not status.

Teamwork works.

The future is digital, and that digital future is what we are striving to shape for our customers. This wouldn’t be possible without the diverse range of talents, perspectives and cultures represented in our A1 team.

It’s not just easier to deliver results when working together, celebrating those results is also much more fun that way! You don’t even have to be limited to your own team! There are plenty of opportunities to interact with colleagues from other divisions or teams, and these events are as diverse as the teams themselves.

Innovation requires curiosity and courage. Agility too!

We are connecting people worldwide using state-of-the art network technology and smart services and are constantly on the lookout for energy-efficient technologies that can benefit our customers, society and the environment. Projects often take different turns than initially expected. This is why we are open to new ideas, see mistakes as opportunities to learn and offer our employees the freedom to challenge themselves in cross-functional, agile teams. This enables us to quickly react to new developments.

Modern working environment

Whether in HQ or one of our other locations, early bird or late sleeper – we see modern working as a way to cherish and respect individuality and take advantage of every team member’s strengths. This is how we achieve the best results possible. When and where you work is flexible thanks to A1 Flexi.

Seizing opportunities, getting better

We actively foster the strengths and passions of our teams and focus on constant development. We don’t believe this is constricted to climbing the corporate ladder, but that it includes trying out new areas, being successful there and materialising your own ideas.

 

A1 Makedonija understands the importance of a great employee benefits package.

We have a large variety of benefits available and we are always looking to expand.

For updates on news and other company events, please follow our company LinkedIn and  Instagram profile.

Our recruiter is looking forward to learning more about you and your interest in joining our team. Feel free to use the opportunity to chat one-on-one with her by following this link or DM her at [email protected]